Best Auto Repair, Orlando

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INSURANCE QUESTIONS

Working Hours
  • Mon 9:00AM - 5:00PM
    Tue 9:00AM - 5:00PM
  • Wed 9:00AM - 5:00PM
    Thu 9:00AM - 5:00PM
  • Fri 9:00AM - 5:00PM
    Sat 9:00AM - 3:00PM
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 407-228-3285 or make an appointment online!

What People Say About Us

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    Good service

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    Great people. Professional. Quick service. Auto experts. Saved me over $600 rather than going to my dealer. I'll be back and highly recommend.

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    I'm new to the area and was referred to this business by my car leasing company. From the time my appointment was confirmed with a phone call from Mr. Manny I knew this was a great choice to go with. He assured me that they will help me with my situation and Elite did exactly that!! All the guys were great , knowledgeable, and professional. My daughter and I waited in a room that had computers where she was able to stay occupied for the time we waited. Jose and Johnathan was just as pleasant. They all played a huge role in getting my car back on the road. I could really write a chapter on my experience there and how much I appreciate this business. Never had I felt so comfortable being in an Auto Repair shop prior to coming to Elite! I live 35 mins away and it will be worth my drive to return to them for future services. I highly recommend them!! Thank you so much John, Manny, & Jose!!! You guys know the detail behind my visit and I'm still grateful for ya'll kindness and services!!

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    Awesome experience. Love these guys

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    Jose and his staff were very friendly and professional would used them again.

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    Good service

Call us for service: 407-228-3285

ASE (Automotive Service Excellence)
BBB Reviews
  • Car Care Aware